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Dealing with Difficult Behaviours Training - Brisbane

$495.00

Dealing with Difficult Behaviours Training - Brisbane

You know that sinking feeling when you walk into the office and see "that person" heading your way. Maybe it's the colleague who argues with everything, the team member who constantly complains, or the client who seems to find fault with every solution you offer. We've all been there, and honestly, most of us just muddle through hoping the difficult behaviour will magically disappear. Spoiler alert: it won't.

Here's the thing - difficult behaviours aren't going anywhere, but your response to them can completely change. This training isn't about becoming a workplace therapist or trying to "fix" people. It's about giving you practical tools that actually work when someone's being unreasonable, aggressive, or just plain difficult to work with.

You'll learn how to stay calm when someone's pushing your buttons (and trust me, they will), how to redirect conversations that are going nowhere fast, and most importantly, how to protect your own sanity while still getting the job done. We'll cover real scenarios you face every day - the passive-aggressive emails, the meeting hijackers, the blame-shifters, and those people who seem to thrive on creating drama.

The best part? These techniques work whether you're dealing with a difficult customer, a challenging colleague, or even that one person in your team who makes every project feel like pulling teeth. You'll practice dealing with difficult behaviours in real-world scenarios, so when Monday morning rolls around, you'll actually know what to do instead of just hoping for the best.

We'll also dive into understanding why people become difficult in the first place (spoiler: it's usually not about you), how to set boundaries that stick, and when it's time to escalate issues rather than trying to handle everything yourself. Plus, you'll discover how better workplace communication can prevent many difficult situations before they even start.

What You'll Learn:
- How to stay composed and professional when someone's being unreasonable or aggressive
- Techniques for de-escalating tense situations before they spiral out of control
- Ways to redirect negative conversations back to productive outcomes
- How to set clear boundaries with difficult people without creating more conflict
- When and how to involve managers or HR in difficult behaviour situations
- Strategies for protecting your own wellbeing while dealing with challenging personalities
- How to document difficult behaviour incidents properly for future reference

The Bottom Line:
You'll walk away with a toolkit of proven strategies that you can use immediately. No more lying awake at night dreading difficult interactions or feeling helpless when someone's behaviour derails your day. This training gives you the confidence and skills to handle difficult people professionally while maintaining your own peace of mind. Because let's face it - difficult people are everywhere, but you don't have to let them control your work experience.